Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

This may include:

• Full name
• Email address
• Phone number
• Account login details
• Location or preferred property search area
• Property preferences
• Property listing details
• Profile information
• Messages, inquiries, reviews, feedback, or support requests
• Survey responses
• Payment or billing information, where applicable
• Identification or verification documents, where required

b. Information From Listing Partners

If you are an agent, broker, landlord, property owner, developer, or other listing partner, we may collect:

• Business or company name
• Contact person details
• Professional role or business category
• Property listing information
• Verification documents
• Authorization documents
• Subscription or billing details
• Communication history with HomesKE

c. Information Collected Automatically

When you use our website or platform, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the platform
• Search activity
• Listing views
• Saved properties
• Clicks, interactions, and referral sources
• Cookies and similar tracking data

d. Information From Third Parties

We may receive information from third parties such as:

• Payment processors
• Identity verification providers
• Analytics providers
• Advertising platforms
• Social media platforms
• Business partners
• Publicly available sources

2. How We Use Your Information

We may use your personal information to:

• Create and manage your HomesKE account
• Allow users to search, save, inquire about, and view properties
• Allow listing partners to upload, manage, and promote property listings
• Verify users, agents, brokers, landlords, developers, or properties
• Improve trust, safety, and transparency on the platform
• Respond to inquiries, complaints, and support requests
• Send account-related notifications
• Send service updates, promotional messages, or marketing communications
• Process payments, subscriptions, invoices, or billing
• Monitor platform performance and user activity
• Detect fraud, fake listings, suspicious activity, abuse, or misuse
• Improve our website, features, services, and user experience
• Conduct surveys, research, and market analysis
• Comply with legal, regulatory, tax, accounting, or security obligations
• Enforce our Terms and Conditions and other platform policies

3. Legal Basis for Processing Personal Information

We process personal information where we have a lawful basis to do so, including:

• Your consent
• Performance of a contract or service you requested
• Compliance with legal obligations
• Our legitimate business interests
• Protection of users, the platform, or the public
• Prevention of fraud, misuse, or unlawful activity

Kenya’s Data Protection Act gives data subjects rights relating to access, correction, deletion, objection to processing, and being informed about how personal data is used.

4. Verification and Trust Measures

HomesKE may use personal information and documents to help verify users, listing partners, and property listings.

Verification may include checking:

• Identity information
• Contact details
• Business information
• Property ownership or authorization documents
• Listing accuracy
• Account activity

Verification is intended to improve safety and trust on the platform. However, users should still conduct their own due diligence before entering into any rental, purchase, sale, lease, viewing, payment, or other real estate transaction.

5. Sharing of Information

We may share your information with:

• Agents, brokers, landlords, developers, or listing partners when you submit an inquiry
• Property seekers when a listing partner publishes contact or business details
• Payment service providers
• Identity verification providers
• Hosting, cloud, database, and technology service providers
• Analytics and advertising partners
• Professional advisers, including lawyers, auditors, accountants, or consultants
• Government authorities, regulators, courts, or law enforcement where required by law
• Business partners involved in providing HomesKE services
• A buyer, investor, or successor in the event of a merger, acquisition, restructuring, or sale of business assets

We do not sell your personal information to third parties.

6. Public Listings and User Content

Property listings, agent profiles, developer profiles, property images, descriptions, prices, locations, and related listing information may be visible to the public or to other platform users.

You should not upload personal information, confidential documents, or sensitive information into public listing sections unless you intend for that information to be visible.

HomesKE may review, edit, reject, suspend, or remove listings or content that violates our policies, appears misleading, or creates safety or legal concerns.

7. Marketing Communications

We may send you marketing messages, newsletters, platform updates, property alerts, promotional offers, or survey invitations.

You may opt out of marketing communications at any time by using the unsubscribe option, changing your communication preferences, or contacting us directly.

Even if you opt out of marketing messages, we may still send you important service-related communications, such as account notices, security alerts, billing notices, or policy updates.

8. Cookies and Tracking Technologies

HomesKE may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how users interact with the platform
• Improve website performance
• Measure marketing campaigns
• Personalize content and property recommendations
• Detect suspicious activity or fraud

You may adjust your browser settings to block or delete cookies. Some platform features may not work properly if cookies are disabled.

9. Data Storage and Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Access controls
• Secure hosting
• Password protection
• Encryption where appropriate
• Internal review procedures
• Limited access to sensitive information
• Monitoring for suspicious activity

However, no online platform, database, or transmission method is completely secure. Users are responsible for keeping their login credentials confidential and notifying us immediately if they suspect unauthorized access to their account.

10. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Maintain your account
• Manage listings and inquiries
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Prevent fraud or misuse
• Enforce our agreements and policies
• Maintain business records

When personal information is no longer needed, we may delete, anonymize, archive, or securely store it as required by law or business necessity.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is used
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing
• Request data portability, where applicable
• File a complaint with the Office of the Data Protection Commissioner in Kenya

The ODPC is Kenya’s official data protection regulator and provides channels for complaints, breach reporting, and data handler registration.

To exercise your rights, contact us using the contact details provided below.

12. Children’s Privacy

HomesKE is not intended for children or individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we may delete that information.

13. International Data Transfers

HomesKE may use service providers, hosting providers, technology vendors, or business partners located outside Kenya.

Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the information is protected in accordance with applicable data protection laws and appropriate safeguards.

14. Third-Party Links and Services

HomesKE may contain links to third-party websites, payment platforms, social media pages, mapping tools, advertising platforms, or partner services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users should review the privacy policies of any third-party services they access.

15. Property Transactions and Third-Party Dealings

HomesKE helps connect property seekers with listing partners, but we are not automatically a party to every communication, viewing, negotiation, rental, purchase, sale, lease, payment, or transaction that may occur between users.

When you choose to share your information with an agent, broker, landlord, developer, property owner, or other third party through HomesKE, that third party may process your information according to their own privacy practices.

Users should exercise caution before sharing sensitive documents, making payments, signing agreements, or entering into property transactions.

16. Surveys, Feedback, and Research

From time to time, HomesKE may invite users, property seekers, agents, brokers, landlords, developers, or members of the public to complete surveys or provide feedback.

Survey responses may be used to:

• Understand market needs
• Improve HomesKE’s services
• Develop new features
• Support business planning
• Analyze user experiences
• Improve trust and transparency in the property market

Where possible, survey results may be aggregated or anonymized before being used for research, reporting, or business analysis.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, or data practices.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Continued use of HomesKE after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

For questions, concerns, requests, or complaints about this Privacy Policy or how we handle personal information, contact us at:

You may also contact the Office of the Data Protection Commissioner of Kenya if you believe your data protection rights have been violated.